Refund Policy

At PromptsTY, customer satisfaction is our ultimate goal. We want to ensure your experience with us is satisfactory and meets your expectations. However, due to the digital nature of our products, we regret to inform you that we are unable to provide refunds.

Our products are downloadable, providing immediate and permanent access upon purchase. This makes it impossible for us to offer refunds as we cannot revert the download. Your understanding in this matter is appreciated.

To ensure your purchase decision is informed, we encourage you to reach out to us prior to making any purchases if you have any questions or uncertainties. You can connect with us at [email protected].

Please take note that it is important to avoid modifications or alterations to any products purchased from us. We also reserve the right to deny services if any violation of our terms and conditions is detected.

If any issues arise regarding the product, we encourage you to reach out to us within 14 days from the date of purchase with your proof of purchase, such as an order confirmation email. We will do our best to address your concerns.

Please be informed that any refunds granted in exceptional cases will be processed within 7 business days to the original payment method used during the purchase. Kindly note that this is only applicable for individual packs, not the PromptsTY plus pack.

If there are any doubts or questions about our refund policy, please do not hesitate to contact us at [email protected]. Your support is invaluable to us and we look forward to serving you better.

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